About Marisela Aguero, CEO
Marisela Aguero, CEO of HR Compliance Services, has over 20 years of HR experience. Her human resource journey began in 1995 while employed by a nonprofit organization in Idaho. She designed, developed, and implemented a program for a group of young adults in the workforce. The program was designed to develop the competencies and skills of young adults. The program was also funded to offer employment training experience, while continually monitoring and assessing Knowledge, Skills, and Abilities (KSA’s) learned on the job sites from beginning to end. This became a valuable pedagogy learning experience that later served her well to better understand the andragogy learning factors of adults in the workforce.
Marisela’s human resource experience continued to grow while employed with a new employment agency in the Magic Valley. She was the first one hired and was fully responsible for all administrative and operational duties, including marketing and the acquisition of new clients. There is no one better to understand the pressure and financial burden that constantly reminds you of what’s at stake for a new company. During the premature years of being employed with this agency, she experienced one of the world’s greatest economic disasters, 9/11, which challenged her to overcome financial barriers and forced her to think outside the box and take her leadership role to a new level. The 9/11 economic disaster was a huge blow to a new company, but Marisela managed to overcome the challenges and was able to meet the financial goals that were set at the beginning of the year (before 9/11). Her leadership experience is a valuable tool for companies experiencing human capital challenges, talent acquisition and retention issues, high E-Mod due to a high volume of accidents in the workplace, an ineffective onboarding process, high turnover, underdeveloped manager/supervisor skills, employment lawsuits due to noncompliance with federal or state regulations. Marisela’s experience has provided her with a keen sense and ability to diagnose potential issues that compromise a company’s well-being; her tenacious character and strong work ethic serve her well in situations or challenges that call for these traits.
Marisela’s most valuable skills are her ability to find solutions, nurture creativity, and foster a teamwork environment; her strong work ethic and strong accountable presence manifest in her environment. In recent years, Marisela dealt with another economic disaster, Covid-19, in the workplace. This disaster affected everyone in the workplace, especially the healthcare industry. Turnover and staffing became the number one issue in the HR department. The situation called for extreme measures of creativity. The community rallied to support the healthcare workers working long hours to keep people safe. Marisela embraced the community concept and put together a plan that required using geographical resources, like the College of Southern Idaho (CSI), for example. Marisela worked closely with the College of Southern Idaho to fine-tune the CNA program to benefit skilled nursing hospitals, affected the most by Covid. The skilled nursing homes were facing a rapid rate of turnover and a high level of staffing issues, like never before. Marisela worked closely with CSI’s key staff members and CNA course instructors and put together a process to better support recruiting for skilled nursing homes (with behavior units) and in turn, also help reduce turnover.
Marisela believes that challenges expose the inner strengths built-in you that you didn’t know existed. They challenge you to embrace feedback, work collaboratively with everyone to a whole new level, and create strong bonds with team members. Challenges can make you feel vulnerable but also provide the perfect opportunity to embrace change, adapt, easily embrace creativity, and create strong bonds with coworkers.